Frequently Asked Questions

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Electrical Services

Yes, Synergy Electric Solutions is fully licensed and insured. Alongside our sister companies, we serve customers across Idaho, Wyoming, Montana, and Utah.
Our primary service area runs from Pocatello to Island Park, Idaho. We're expanding into Montana, covering Bozeman to Billings. Through our sister companies, we also serve Victor, ID; Jackson Hole, WY; and Park City, Heber, and Salt Lake City, UT.

Yes, we provide free estimates for larger projects. For service calls, we dispatch a technician to assess the issue and offer pricing on-site—many fixes can be handled quickly without needing a formal estimate.

Both. Smaller jobs are typically charged by the hour, while larger projects are quoted with a fixed estimate.

We do not offer emergency services to the general public. In over 20 years, true after-hours emergencies have been rare and often related to utility issues beyond our control. However, we’re always happy to assist long-standing clients when possible.

Yes! We're actively expanding our services in this area and are equipped to help with energy-saving solutions like solar, batteries, and more.

Absolutely. We take care of all necessary permits and coordinate required inspections to keep your project compliant and on track.

Yes, we specialize in custom builds and have extensive experience in design-build projects. While we're not licensed electrical engineers, we can provide custom designs for projects we install. If an engineer’s stamp is required, we’re happy to refer trusted professionals.

We specialize in large-scale multi-family developments, tract housing, custom homes, and renewable energy systems like solar and battery storage.

Not yet, but we’re currently developing ongoing service plans and hope to roll them out soon.

We aim to address smaller service needs within a few days, depending on urgency and availability. Larger project timelines vary based on scope and complexity.

We follow all relevant local, state, and national building and electrical codes, including OSHA guidelines. Safety is always a top priority for our team.

We offer a one-year warranty from the date of occupancy. That said, we believe in doing the right thing—if we make a mistake, we’ll fix it.

Start by waiting a few minutes—most power outages are handled quickly by utility companies. Check your texts and emails, as many providers send real-time updates. If outages are frequent or you're looking for backup solutions, contact us for a solar, battery, or generator consultation to stay prepared.

Solar & Renewable Energy Services

Yes. Southeast Idaho receives a strong amount of sunlight throughout the year, making solar energy an effective solution. However, performance can vary based on roof orientation, shading, and seasonal changes, so a site evaluation is recommended.

Payback periods typically range from 10 to 15 years in Idaho, depending on system size, your home’s energy usage, and available incentives.

Yes. Federal tax credits are currently available and can significantly lower the upfront cost of solar. Additional state and local incentives may also apply depending on your location and utility provider.

Most grid-tied solar systems automatically shut off during power outages to protect utility workers. To maintain power during an outage, you'll need to pair your system with a battery backup.

Yes. Battery storage can be integrated into most existing solar setups, providing reliable backup power during grid outages.

Depending on your needs and budget, options include portable generators, whole-home standby generators, and battery storage systems. Each has its own benefits, and we can help you choose the right solution.

Start by identifying the essential appliances and systems you want to keep running during an outage. The duration and frequency of outages in your area, along with your budget, will help determine the best-fit solution. A professional consultation is the best way to get a custom plan.

Yes. All solar and backup power installations in Idaho require permits and inspections to ensure compliance with local building and electrical codes.

Solar panels require very little maintenance—just periodic cleaning and occasional inspections. Backup power systems, especially generators, should be serviced regularly to stay in top working condition.